Need to get in touch? Our door's always open.

Whatever you need to contact us about, we’ll do our very best to help you out.  You can contact our friendly Customer Relationship Centre on:  0800 011 4490 or by email at

Whether you’d like to talk about:

  • a new loan
  • your loan application
  • individual loan requirements
  • questions about our service
  • problems you may be experiencing with the website
  • payment difficulties.

If you're an existing customer, you can get in touch with your agent or you can find your local office below:

Whilst we always try to provide a service that leaves all our customers more than happy, occasionally things may go wrong. If they do, we try and put any issues right as soon as possible. So if you do have a complaint, the first thing to do is get in touch with us by post, phone, face to face or by email.

Customer Relationship Centre – Complaints
Loans at Home
Quantum House
290 Leek Road
Stoke on Trent


T: Complaints: 0808 164 4452


This is our formal complaints process:


Sometimes, we may not be able to help with your problem as quickly as we’d like to. If so, we’ll send a letter acknowledging your complaint. Whilst we investigate things further, we’ll keep you updated on our progress. Please note that you can contact the Financial Ombudsman at the address below at any time before, during or after the complaint investigation; including if you are not satisfied with the outcome of your complaint.

The Financial Ombudsman Service
Exchange Tower
E14 9SR