My Loans At Home is a simple, fast & secure way to start viewing & managing your Loans at Home account online. You can view your account, make online payments and request a call back.

to register or login.

You can also download our app where you can see all the key information about your loan, including your balance, recent payments and allow you to make a payment – find the links below to the App Stores.

Download on the App Store Get it on Google Play

Make a payment

In addition to calling your Agent or using to pay remotely, you can also: phone our freephone Customer Helpline on 0800 011 4490 to make an automated payment or by speaking to an Operator from our Customer Relationship Centre.

You will need your debit card, customer number and date of birth.

Having difficulties repaying your loan?

We understand that your circumstances may change from time to time, which may lead to you struggling to make your weekly repayments. If you are experiencing difficulty in meeting your repayments, talking to us about this as early as possible will allow us to work out the best way to help you.

We can work with you to understand any changes to your circumstances and look at the options available to you. Where appropriate, we can draw up an affordable repayment plan designed to help you repay your loan in a manageable way.

Please contact our Customer Relationship Centre which is open Monday – Friday 8am to 6pm at or by calling our freephone Customer Helpline on 0800 011 4490 to discuss your account. Alternatively, you can speak to your Agent or a local Loans at Home Manager.

to find additional help and support if you are experiencing Financial or Personal Difficulties.