The world is in the midst of an unprecedented crisis at the moment and at Loans at Home we fully appreciate the impact it may be having on our customers.

This might be because:

• you or someone you care for is sick
• you need to self-isolate
• you work in a sector that has been or is likely to be hit by the economic disruption caused by the virus

If you are concerned about your account please contact your agent or call our Customer Relationship Centre on our freephone number (0800) 011 4490, who will request a local manager to get in touch. Our goal is to do our best to support you whether that is by helping you to arrange an alternative, remote method of paying your account, or agreeing an appropriate forbearance measure if you are unfortunate enough to be experiencing financial hardship.

Remember that you can sign up to our customer portal where you can manage your account remotely by clicking HERE. It is easy to use and allows you to stay up to date on all of your account information. You can also make payments remotely.

Please remember, at Loans at Home we do not charge any additional fees and always aim to work with customers who encounter genuine financial difficulty – we want to reach a solution that works for all parties without creating additional stress or anxiety, so please do not hesitate to contact your agent or the Customer Relationship Centre if you find yourself in this position.

If you are experiencing any form of vulnerability, please also speak to us so we can offer you the correct forbearance options suitable for your needs.
There are also a number of free, independent organisations which can help you if you find yourself in financial difficulties, worried about debt or simply need advice on ways to manage your money more effectively.

  • StepChange Debt Charity — 0800 138 1111
  • National Debtline — 0808 808 4000

The Loans at Home team

A message to all our existing customers: