The COVID-19 situation continues to change and evolve. Loans at Home appreciate the impact and uncertainty that it is having on our customers. We are here to offer our support whilst maintaining the safety of our customers, agents and employees and will continue to provide great customer service.

To ensure your safety you may find that we are unable to visit your home to collect your payment or to issue a new loan.

To make it easier to manage your Loans at Home account, we have recently launched our customer app on the Apple and Google Play Store – please find the links below.

Download on the App StoreGet it on Google Play

The app will allow you to see all the key information about your loan, including your balance, recent payments and allow you to make a payment. If you have not used the app or portal before you can register here –

We fully appreciate the impact COVID-19 may be having on your wellbeing, this might be because:

• you or someone you care for is sick
• you need to self-isolate
• you work in a sector that has been or is likely to be hit by the economic disruption caused by the virus

If you are concerned about your account please contact your agent or call our Customer Relationship Centre on our freephone number (0800) 011 4490. We will work with you to support any potential vulnerabilities and offer forbearance solutions if needed, we are here to understand the changes you may have to your circumstances and look at the options available to you. Where appropriate we can draw up an affordable repayment plan designed to help you repay your loan in a manageable way.


You can sign up to our customer portal, MyLoansatHome, here you can manage your account remotely. It is easy to use and allows you to stay up to date on all of your account information. You can pay Loans at Home in a number of ways including debit card, continuous payment authority, standing order or cash.

Please note cash collections may be restricted or prohibited due to COVID-19 guidelines, please check with your local agent.


If you are experiencing any form of vulnerability, please also speak to us so we can offer you the correct forbearance options suitable for your needs.

There are also a number of free, independent organisations which can help you if you find yourself in financial difficulties, worried about debt or simply need advice on ways to manage your money more effectively.

  • StepChange Debt Charity — 0800 138 1111
  • National Debtline — 0808 808 4000


The Loans at Home team