Chris Laverty, Trevor O’Sullivan and Andrew Charters of Grant Thornton UK LLP were appointed as Joint Administrators of S.D. Taylor Limited (‘the Company’) on 15 March 2022.

The Company traded as Loans at Home (‘LAH’) from various locations in the UK and provided lending services to the UK consumer market.

The Joint Administrators are now in full control of the business operations and will continue to trade the business in line with Government guidance as to COVID-19.

Following the appointment of the Joint Administrators:

  • There will be no new loan lending activity
  • All outstanding loans remain subject to the terms agreed with LAH and customers should continue to make payments in the usual way according to the LAH’s terms and conditions
  • Customers will continue to receive support and engagement from the LAH field agents to support collection of outstanding loan balances
  • The Customer Relationship Centre remains open to customers for continued support throughout the administration and all remote payment methods remain available to customers

The Company continues to be regulated by the Financial Conduct Authority (‘FCA’) and the Joint Administrators are in contact with the FCA as appropriate.

The Joint Administrators will explore recovery options for creditors including an orderly wind down of the business over time and sale of the assets. The Joint Administrators will start the process of identifying all creditors, in accordance with their statutory obligations, and provide those creditors with information as to the potential for recoveries in the administration estate.

Customers who typically would pay their loan repayments via their field agent can continue to do so.

We encourage you to use one of a number of quick and easy remote payment options that are available. Please visit our website at Loans at Home – Customer Portal (myloansathome.co.uk) or call the Customer Relationship Centre on 0800 011 4490 who can assist you in paying remotely.

Customers with complaints should continue to approach the Company as normal by calling the Customer Relationship Centre on 0800 011 4490 or visit our website at https://www.loansathome.co.uk/

If your complaint relates to an affordability claim for a previous agreement, the Joint Administrators will be in touch in due course if you are required to submit a claim.

For customers that would usually visit our branch locations, these are now closed. This does not impact the amounts due on your loan and you should contact your field agent, or Customer Relationship Centre on 0800 011 4490 as soon as possible to arrange an alternative payment method.

For any other customer related queries, please contact our Customer Relationship Centre on 0800 011 4490.

Having difficulties repaying your loan?

We understand that your circumstances may change from time to time, which may lead to you struggling to make your weekly repayments. If you are experiencing difficulty in meeting your repayments, talking to us about this as early as possible will allow us to work out the best way to help you.

We can work with you to understand any changes to your circumstances and look at the options available to you. Where appropriate, we can draw up an affordable repayment plan designed to help you repay your loan in a manageable way.

Please contact our Customer Relationship Centre which is open Monday – Friday 8am to 6pm at customerservice@loansathome.co.uk or by calling our freephone Customer Helpline on 0800 011 4490 to discuss your account. Alternatively, you can speak to your Agent or a local Loans at Home Manager.

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to find additional help and support if you are experiencing Financial or Personal Difficulties.

Customer Safety/fraud
If you receive any requests to make payment to any other bank accounts, please do not make any payment to the alternative account(s) and instead inform our Customer Relationship Centre immediately on 0800 011 4490.

For more information visit the FAQs at https://www.loansathome.co.uk/customer-frequently-asked-questions/

Please remember, never give personal information or account details to anyone who contacts you unexpectedly. We will never ask for your bank details.